FAQ

Frequently Asked Questions

1. ABOUT ORDER

 

2. ABOUT TIME

 

3. ABOUT PRICE

 

4. ABOUT MEASUREMENTS

 

5. ABOUT PAYMENT

 

6. ABOUT SHIPMENT

 

7. ABOUT REFUND

 

1. ABOUT ORDER

  • How can I look for and choosing products on aodaivinh website and please tell me the process of placing an order?

If shopping online is your favourite and familiar activity then you will consider that tailoring online with our company would be a piece of cake! If not, please do not be hesitate, it is pretty easy!

Firstly, you can make the site to be friendly to you by just choosing language (between Vietnamese and English), also adjusting currency exchange.

Our customers should have their own aodaivinh account in order to visiting sites and placing orders. If you have not got one, it will not take you more than 2 minutes to create a new account, so why not do it now! However, be guests for looking around our online store are also welcome!

When visiting our site, customers are given a shopping cart which is initially empty. Our products are classified into various categories, colours and many product filters so that customer will easily get yours wishing items. To choose an item, simply add it into your shopping cart.

Next step is placing an order: A summary of your shopping cart with items information and total purchasing amount will be displayed for you to double check. Simply fill up a short online ordering form with delivery address is all you have to do.

If this is the first order, we will need your measurement detail, please follow these instructions to send us correct measurement.

After receiving ordering information, we will immediately contact you to confirming order. This step is for discussing in more details with customers in case of wishing to make any change in styles, fabric or colour, in order to satisfy all the customers' needs. At this step we are also making agreements regarding delivery time, total price and method of payment. We wish to ask customers for making part or full payment as following conditions:
- If customers are currently staying in Vietnam, or ordering via any relative who are staying in Vietnam, payment can be made partly of 50% of total price, including total items prices and delivery fee (if exists). The remaining 50% of payment should be made when handling out finished products.
- Customers who are ordering from overseas please make direct 100% of payment (including total items prices and delivery fee (if exist).

After receiving payment from customers, a notice of confirmation will be sent to customer states that aodaivinh now start tailoring your order. The average length of the process is about 5 to 15 working days (or even could be faster if it urgent), but basically will be exactly on time of agreements.
Delivery time could take from 2 up to 5 working days by FedEX, UPS or DHL. We also do delivery within metropolitan areas within Hochiminh city.

Aodaivinh also provides post-purchased services that appreciate taking feedback from customers, fixing or redoing products if required to satisfy customers. Last but not least, there are also special offers for regular customers or large bundle ordered.

  • I am overseas but having relative and friends in Vietnam, can I ask them for taking order and making payment?

Payment then can be made partly of 50% of total price, including total items prices and delivery fee (if exists). The remaining 50% of payment should be made when handling out finished products. We can do delivery within metropolitan areas within Hochiminh city. Please let your relatives know your email address and/or your order number (if you have contacted us by email) or your relatives can print and bring all the information about your order.

  • Can I make changes on Aodaivinh styles regarding fabric, colour and decoration? Can I order clothes which are not on Aodaivinh website?

Yes you can! You can change all those things and even design your own style, then sending us order information including picture(s) or justified your describe. You should make any change before the time of payment made. After receiving payment, Aodaivinh start working on the order immediately then any changes would be unavailable.

  • I am going to order for several people. Should I order one time?

Yes, you should. if you order for many people, please place an order with all the styles, then use only one email address to send measurements and note the styles, name for each person. We recommended you should send an Excel file with measuremetns and styles for each peron in this case.

  • Privacy Policy

When you visit the Ao Dai Vinh website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website. If you open an account, we collect the following types of information from you: your name, address, phone, email.

We protect your profile and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

We may use your personal information to:
* provide the services and customer support you request;
* process orders and send notices about your orders.
* deliver the products to you.

We may share your personal information with:
* Payment Gateway Company: Paypal, 2Checkout, Moneybookers, Western Union
* Shipping Company: DHL, FedEX, UPS

Ao Dai Vinh will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.

2. ABOUT TIME

  • How long will I get my order?

It takes about 5 weeks to finish an order. Please contact us for detail.

  • Can I made a rush order?

It depends on different season. Aodaivinh always willing to do urgent order. You may to pay the extra fee for rush order. Please contact us for detail

  • How long does it take for only shipping?

It takes about 1-5 days by UPS, FedEX or DHL(depend on destination) . We can track the status of package online. It is fast and safe.

3. ABOUT PRICE

  • I am in Vietnamese, will the price for me lower than for foreigner?

No. We apply the same price for everyone.

  • Is there any special offer for regular customers or large bulk order made?

There are plenty of promotions and special offers in different periods of time. Please contact Aodaivinh individually for newest information. And yes, there would be special offer for regular customers.

  • Does the price listed include material and labor or only fabric?

The price includes material and labor. There are extra fee $15 for big size (hip is more than 105cm)

  • Does the price listed include shipping?

No.

  • What included in a set of dress with the price shown on website?

For Modern / Traditional Ao Dai, Ao Dai For Mother: dress, pants.

Ao Dai For Him: dress, hat.

For women Wedding Ao Dai: dress, pants, hat and jacket (if shown).

For Wedding Gown: dress, gloves, veil.

4. ABOUT MEASUREMENTS

  • How can I take measurement?

Using a soft long-length ruler to measure following these instructions. Some important measurements are Weight, Height, Age, Length of the shoulder, Waist (Normal and Lower), Bust and Hip. There are an extra fee for plus size (hip is more than 105cm or 41 inches).

  • How can I measure for men?

Measure as you do for Vietnamese ao dai.

  • I want to order wedding dress or veston. How can I measure?

We use the same measurements chart to make aodai as well as bridal dress.

5. ABOUT PAYMENT

  • How can I send money?

We are so far offering many kinds of payment:

   - By Paypal, Credit or Debit Card during the order process.

   - By third party such as Western Union, Money Gram.

   - By any Money Transfer Service to Vietnam such as Le Gui Tien Le, Hoa Phat.

   - By Bank account.

After sending payment, please email me the Payment Tracking Number so we can start to make your order.

  • Can I pay by credit card or paypal?

Yes, you can use paypal or credit/debit card on checkout page during the order process.

  • When do I need to make payment?

Payments should be made as soon as possible after agreed about order information confirmation. Please ensure that payment includes total ordered items prices and delivery fee (if exist). After receiving payment, Aodaivinh then start tailoring your order and ensure handling it out on time as discussed. Please email us the Payment Tracking Number.

6. ABOUT SHIPMENT

  • Which delivery services does Aodaivinh using? Please give me more information about time and service

We use UPS, FedEX or DHL, very fast, safe, good customer support, door to door service. It takes about 1-5 days for shipping (depend on destination), we can track the package online. The shipping cost depends on weight and destination. 

  • Do you delivery in Vietnam? 

Yes, the shipping fee is about $5 - $10 in Vietnam.

  • Can I track the package online?

Yes, absolutely. Please email us to get the tracking number.

7. ABOUT REFUND

  • Will a real dress look exactly the same with it's picture shown on website?

A real dress looks a little bit different from it's image because the different from computer monitor. Moreover, the real color, pattern may be changed a little when we take photo and edit in Photoshop.

  • Can I have my dress ordered from this website fixed because of my wrong measurements

Yes, you can. You should have someone to pick it up for you after we finish fixing. You will pay the shipping fee if you want us to ship to you. 

  • Can I cancel order after sending payment and take back my all money?

No, you cannot. We make your order immediately after receiving your payment. However, you can cancel an order in 24 hours after sending payment. The payment surcharge will not be refunded and we will charge 10% of total payment for canceling order.

  • When receiving my order, if I am not pleased with it, can I return it and take the refund money?

We are sorry for any inconvenience you may have. Please think carefully before placing your order. All of detail changing on the dress must be discussed carefully before sending payment. The measurements have to be taken carefully, too. We will not refund if we follow exactly that you required on emails. We will not refund because of mistake (if any, unfortunately) on clothes-hat-shoes. We only refund if you do not receive your order or we do not make like discussing before. Please note that, shipping cost and money conversion fee will not be refunded. The maximum refund is 50% of the clothes's value in any situation.